--- title: What is a custom product? description: Custom items are unique to a customer's specified needs. --- [Skip to content](https://help.betterdoor.com/en/knowledge/what-is-a-customer-product#main-content) English Show submenu for translations ![BetterDoor.com Logo File.png\]](https://help.betterdoor.com/hs-fs/hubfs/BetterDoor.com%20Logo%20File.png?height=40&name=BetterDoor.com%20Logo%20File.png) - [Home](https://www.betterdoor.com/) - [About](https://www.betterdoor.com/about-us/) - [Products](https://www.betterdoor.com/shop/) Show submenu for Products - [Sills & Sill Systems](https://www.betterdoor.com/product-category/sills-and-sill-systems/) - [Locks & Hardware](https://www.betterdoor.com/product-category/locks-and-hardware/) - [French Door Solutions](https://www.betterdoor.com/product-category/french-door-solutions/) - [Weathersealing](https://www.betterdoor.com/product-category/weathersealing/) - [Rot-Proof Door Frames](https://betterdoor.com/product-category/exterior-door-frame-jamb-rot-repair-kit/) - [How To](https://www.betterdoor.com/learn/) - [Contact](https://www.betterdoor.com/contact-us/) Open main navigation Close main navigation - [Home](https://www.betterdoor.com/) - [About](https://www.betterdoor.com/about-us/) - [Products](https://www.betterdoor.com/shop/) Show submenu for Products - [Sills & Sill Systems](https://www.betterdoor.com/product-category/sills-and-sill-systems/) - [Locks & Hardware](https://www.betterdoor.com/product-category/locks-and-hardware/) - [French Door Solutions](https://www.betterdoor.com/product-category/french-door-solutions/) - [Weathersealing](https://www.betterdoor.com/product-category/weathersealing/) - [Rot-Proof Door Frames](https://betterdoor.com/product-category/exterior-door-frame-jamb-rot-repair-kit/) - [How To](https://www.betterdoor.com/learn/) - [Contact](https://www.betterdoor.com/contact-us/) - English Show submenu for translations - Contact us Contact us Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.betterdoor.com/en/knowledge?hsLang=en) 2. [BetterDoor Site Questions](https://help.betterdoor.com/en/knowledge/betterdoor-site-questions?hsLang=en) 3. [General](https://help.betterdoor.com/en/knowledge/betterdoor-site-questions?hsLang=en#general) # What is a custom product? ## Custom items are unique to a customer's specified needs. BetterDoor offers a wide variety of items that can be used by every customer. However, some items are built to fit a specific set of dimensions before they ship. These items are considered customized and cannot be returned. - **[Ultimate Multi-Point Astragal Systems](https://betterdoor.com/shop/french-door-astragals-locks-replacement-parts/endura-ultimate-multi-point-astragal-system/):** Requires [specification sheet](https://help.betterdoor.com/hubfs/BD_SpecSheets/MPA_ETCA_Specs.pdf?hsLang=en) at time of order to ensure deadbolt actuator is installed at an appropriate location for your door system - **[Astragal Outswing Security Flange](https://betterdoor.com/shop/french-door-astragals-locks-replacement-parts/endura-astragal-outswing-security-flange/):** Only when used in conjunction with the Ultimate Multi-Point Astragal System or the Ultimate Trilennium Astragal System. - **[Ultimate Trilennium­® Astragal Systems](https://betterdoor.com/shop/french-door-astragals-locks-replacement-parts/endura-ultimate-trilennium-astragal-system/):** Require [specification sheet](https://help.betterdoor.com/hubfs/BD_SpecSheets/MPA_ETCA_Specs.pdf?hsLang=en) at time of order to ensure the flip lever and bolts are installed at an appropriate location relative to your Trilennium Lock. - **[Trilennium® 3020 Multi-Point Locking System](https://betterdoor.com/shop/locks-and-hardware/trilennium-3020-multi-point-locking-system/):** Requires [specification sheet](https://help.betterdoor.com/hubfs/BD_SpecSheets/Trilennium%203500%20and%203020%20Spec%20Sheet.pdf?hsLang=en) at time of order to ensure the lock runs the full length of your door panel and that the mortise box aligns with the lever crossbore hole drilled in your door panel. - **[Trilennium® 3500 Multi-Point Locking System](https://betterdoor.com/shop/locks-and-hardware/trilennium-3500-multi-point-locking-system/):** Requires [specification sheet](https://help.betterdoor.com/hubfs/BD_SpecSheets/Trilennium%203500%20and%203020%20Spec%20Sheet.pdf?hsLang=en) at time of order to ensure the lock runs the full length of your door panel and that the mortise box aligns with the lever and thumbturn crossbore holes drilled in your door panel. *If you have any questions regarding custom items, please reach out to support@betterdoor.com.* - 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