Orders can fail for a variety of reasons, but there are a few key items to check.
Top 3 Reasons for Failed Orders
Oh no! No one likes a failed order. Fortunately, it’s usually a simple fix. Most BetterDoor failed orders occur due to issues with the payment or account information entered when a customer tries to place an order. The top reasons we’ve found for failed orders are:
- The address you entered chosen payment method doesn’t match what your bank or merchant service provider (MPS) has on file for your account
- Your payment was declined by the bank or merchant service provider (MPS) that issued your card
- There’s a typo in the address you entered with your payment details
Orders can fail for a variety of reasons, but there are a few key items to check.
Reason #1: Your payment was declined by your bank or MPS
Shows as 'Code 2' - This is a general code that can occur for any number of reasons, so it’s best to contact the bank that issued your card or the merchant service provider (like PayPal or AmazonPay) associated with your card. Sometimes it's as simple as fixing a typo in your payment information, but this can also occur following a recent hold or block on your account. Go ahead and give your bank a call to see what’s going on to prevent further complications.
If you’ve verified that your information is correct on your order form but still can’t successfully complete the order, it’s possible that the card issuer is mistakenly blocking the charge as a fraudulent transaction. Hey, rather safe than sorry, right? You’ll need to give them a call before placing your order to clear up anything wonky with your account. Once they approve the transaction, you’ll be all clear to proceed with your BetterDoor order!
Reason #2: Address verification system (AVS) and card code mismatch
Shows as 'Code 45' - Most of the time, this just means there’s a typo in your card number or address, so the address verification system can’t verify your account!
In this case:
- Verify that your information is entered correctly
- Double check the billing address on file with your bank and MPS
- Retry the order
Is the credit card information typed incorrectly? Double check that the 16 digit credit card number is correctly entered and that the CSV code was entered correctly. For Visa, Mastercard and Discover cards, this three-digit value is printed on the back of the credit card. For American Express cards, this four-digit value is printed above the credit card number on the front. Are all of the required fields on the checkout page entered correctly? Please confirm that all of the fields with an asterisk (*) are entered before submitting the order.
Reason #3: Address Verification System (AVS) mismatch
Shows as 'Code 27' - This typically means the billing address you entered along with your payment information doesn’t match what’s on file with the card’s issuer (the bank or merchant service provider) and was automatically rejected due to being unverifiable.
Double-check:
- The postal code
- The street address
- The punctuation in your address
Is your billing address (specifically zip code) correct for the credit card information used? The BetterDoor checkout page enables you to enter a separate address for billing and shipping. Please confirm that the zip code entered under the "Billing Address" section corresponds with the credit card used.
Sometimes this code pops up when a bank or merchant doesn’t allow for automatic address verification, in which case you’ll need to call and approve the purchase so they can override the declined payment. This can seem like a hassle, but keep in mind that these precautions are there to protect your account information and protect fraudulent purchases!
If you’re still having trouble with you’re BetterDoor order, or if you have any questions or concerns, please feel free to reach out to support@betterdoor.com and we'll be happy to help!